Webcasting Technical Information and Frequently Asked Questions

Which Media Player do I need?
You will need a media player to watch the live and/or on-demand streams. The most common media players are Windows Media Player, Real Player, and Quicktime. Your computer most likely has at least one of these players installed on it. To download a media player for free or to ensure that you have the latest version, you can visit the media players websites: Windows Media Player, RealPlayer, Quicktime.

What if I have Dial-up?
Whether you are on broadband or dial-up, you will still be able to watch the meetings. Each of our streams includes both a 273k stream for broadband users and a 28k stream for dial-up users. Your media player will automatically choose the appropriate stream for you based on your connection speed.

Can I watch with Quicktime?
Yes, you can watch these videos with Quicktime - but you may need to install the appropriate plug-in.

Can I watch with a Mac?
Yes, although Windows Media Player for the Mac does not support captioning. If you are using a Mac and are trying to watch an archived video with captions, you will need to use Real Player.

Can I use FireFox?
For the live videos, you can watch the video embedded in a webpage with the FireFox web browser. However, FireFox does not display the player controls (play, stop, etc). Therefore, it is recommended that you use Internet Explorer. For the archived videos, some agencies have the videos in the webpage posted next to the agenda. Firefox does not display the video for these. We suggest you use Internet Explorer for this.

How do I turn Captioning on or off when watching the Previous Meetings Available On-Demand?

Turning captions on/off in Windows Media Player 11.

  1. Open Windows Media Player. If you have the "File, View, Play" menu bar up top, go to step 3. If you don't see the "File, View, Play" menu bar at the top, which is the default, then go to step 2.
  2. Where it says "Windows Media Player" in the upper left window pane, Right Click to see the classic menus.
  3. Go to PLAY, then choose LYRICS, CAPTIONS, SUBTITLES and choose ON if AVAILABLE or OFF.
  4. You may have to close Windows Media Player and re-open it by clicking on the archived video link again in order to see the captions.

Turning captions on/off in Windows Media Player 9 and 10:

  1. Open Windows Media Player.
  2. Choose "Play" on the top menu.
  3. Choose "Captions And Subtitles" in the Play menu.
  4. Select "On If Available."

You will need Windows Media Player 9 or above. It is suggested that you upgrade to the latest version.

For Real Player

  1. From the Real Player menu, Choose 'Tools'
  2. Next, pick the Preferences item.
  3. In the preference page choose Content
  4. Now you can see the option for 'Show subtitles' - check this box
  5. There is also an option for 'Supplemental text captioning' - check this box as well.

For Quicktime
You can watch the meeting live with captions using Quicktime. To watch the archived meetings with captions, you will need to use Windows Media Player or Real Player.